Return Policy
Last updated July 2026 · Applies to all Blaize orders
1. Our policy
All sales are final. We accept returns only when there is a genuine problem with the product itself: it is defective, it is not functional, it arrived damaged, or it is not the item you ordered. We do not accept returns for change of mind, sizing preference, or wear that occurs after delivery. This policy sits alongside your statutory rights under UAE Federal Law No. 15 of 2020 on Consumer Protection, which remain unaffected.
2. What qualifies as a product issue
A watch that does not run or stops repeatedly, a manufacturing defect in the movement, case, or dial, an item damaged in transit, or an incorrect item delivered. For straps: a manufacturing fault in the leather, stitching, buckle, or quick-release pins present on arrival.
3. What does not qualify
Change of mind, scratches or wear appearing after the item has been worn, strap wear from normal use, water damage caused by use beyond the stated resistance, and any item opened or repaired outside Blaize.
4. How to report an issue
For transit damage or a wrong item, contact us within 48 hours of delivery. For a defect or functional problem, contact us as soon as you notice it; manufacturing defects are covered by the two-year warranty. Message WhatsApp +971 50 126 7557 or email contact@blaizewatches.ae with your order number and clear photos or a short video of the issue.
5. What happens next
We review every report within 2 business days. If the issue is confirmed, we arrange a complimentary courier pickup anywhere in the UAE. After inspection we repair the item, replace it, or refund it under our Refund Policy. Keep the original box and papers until the case is resolved.
6. Warranty
Every Blaize watch carries a two-year international warranty against manufacturing defects in the movement, case, and dial. The warranty excludes straps worn through use, crystal damage from impact, water damage from misuse, and unauthorised repair.
Questions about this policy? Write to hello@blaize.ae or message us on WhatsApp.