Refund Policy
Last updated July 2026 · Applies to all Blaize orders
1. When a refund is issued
Refunds are issued only in the following cases: the product is defective or not functional, the product arrived damaged, you received the wrong item, we cancelled your order (for example a stock or pricing error), or you cancelled your order before it was dispatched. Refunds are not available for change of mind. Please see our Return Policy for how to report a product issue.
2. Repair or replacement first
For a confirmed product issue we will usually offer a repair or an identical replacement first. If we cannot repair or replace the item within a reasonable time, we will refund it in full.
3. How refunds are paid
Refunds are always issued to the original payment method. In line with standard UAE banking practice, card payments are refunded to the same card and cannot be paid out in cash. Depending on your bank, the amount appears on your statement within 5 to 14 business days after we process the refund. We confirm each step by email.
4. What is refunded
Approved refunds cover the full price you paid for the item, including VAT. Where the issue is our fault, such as a defective or wrong item, any delivery charges you paid are refunded as well.
5. Not refundable
Items that show wear or damage caused after delivery, straps that have been fitted and used, and any item returned without prior approval are not eligible for a refund.
6. Questions
For anything about a refund, message us on WhatsApp at +971 50 126 7557 or email contact@blaizewatches.ae with your order number.
Questions about this policy? Write to hello@blaize.ae or message us on WhatsApp.